FAQ
Once you have placed your order, we will send
you an order confirmation email to track the status of your order. Once
your order has been shipped, we will send you another email along with the link
to track your order. Should you wish to have an estimated delivery time, please
email us at julie@littlelondonlady.com
or text us on +447968677349
Naturally, we
will aim to use British Royal Mail’s recorded and signed for service for our UK
deliveries. However, we may use other local courier services such as DHL, from
time to time during busy periods.
As our items are
made-to-order, please allow up to four weeks for our seamstresses to hand craft
your beautiful Little London Lady item to the highest standards.
Once your item is
ready, we aim to ship it within three to five working days from the date your
order is processed. Please note we process orders from Monday to Friday,
excluding bank holidays and weekends.
During busy
periods such as Christmas our wait time may be slightly longer, so please order
early to avoid disappointing your little lady. We regrettably cannot currently
send orders to P.O boxes or British Forces’ postal offices.
All our dresses
are made-to-order. We strongly recommend you have your measurements taken by a
professional seamstress/dressmaker to ensure the accurate measurement before
buying any dress online. We have provided our size chart for you to choose from.
You can either add these measurements at the time of order in the notes section
or if we do not see these measurements, once your order is placed, we will
reach out to you to ask for your measurements in CMS.
Typically, we ask for Height, Chest, Waist, hips and
arm. More information can be found on our sizing guide or contact us directly
for help.
All our dresses and gift boxes are shipped from Surrey, UK.
Delivery
times may vary depending on the delivery location as well as the type of dress
or gift box you order. Our delivery time is usually 4 – 6 Weeks depending design
and on locations. When we get your confirmation, we will start to make your
dress within 24/ 72 hours. When we ship your order, we will send you tracking
number for you to track your order in person.
Should
you require your order urgently please contact us first, before placing your
order to check we have your dress in stock or immediately (with in 24 hours) after
placing the order with your order number.
Yes.
We use DHL or UPS. All our orders are tracked and insured. A text message will
be sent to you with the tracking number once your order is ready to be shipped so
you can track the delivery until it arrives at your chosen delivery
address.
All
Delivery/ Shipping fees will be calculated at checkout and will be based upon
your location. You will be responsible for the international delivery fees as
well as all customs charges.
Due
to varying customs regulations, international deliveries may suffer a delay.
We
regrettably cannot currently send orders to P.O boxes or British Forces’ postal
offices.
We try to ensure the shortest possible delivery time for our customers.
As such we start tailoring the made-to-order clothing within 24 hours of any order
being placed.
As such, we shall only process a cancellation if the customer cancels the order within 24 hours of purchase. Cancellation shall not be offered in any other
circumstances.
You can purchase on our website using a debit or credit card. We also offer Klarna, Apple Pay, American Express, Visa, Master Card, Bank transfer and PayPal.
You can choose these payment methods at checkout.
Returns and exchanges
As our items are personalised goods and are custom made for each customer, we cannot accept returns unless the clothing or
the item of clothing is faulty (the “Defective Item”). Prior to the
purchase of any of our items, you will be asked to confirm that the sizing of the item you have ordered is correct (the “Confirmed Sizing”). Our
seamstresses will produce the item in accordance with the Confirmed Sizing. An item produced in accordance with the Confirmed Sizing will not be a Defective Item.
Although our seamstresses strive for the highest quality, for the avoidance of any doubt, a diamante, or other decorative accessory that has become loose or has fallen off the clothing does
not automatically mean that the item is classed as a Defective Item.
You have 48 hours after receipt of the Defective Item to request a refund. To initiate the return of a Defective Item,
please contact ulie@littlelondonlady.com in the first instance. Defective Items
returned to us without contacting us via email first shall not be refunded. You will then receive instructions as to where to return the Defective Item to. The
Defective Item will then be reviewed and thoroughly investigated by Little
London Lady. Following the investigation, it will then be determined whether a
refund will be processed in respect of the Defective Item.
We will notify you via email if the refund on the Defective Item was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time, normally 3 – 5 working days, for your bank or credit card company to process
the refund.
You can always contact us for any return
question at Julie@littlelondonlady.com.
No
customers are responsible for return shipping, for more details please read our
returns & exchange policy. Or feel free to contact julie@littlelondonlady.com
through email or contact us form for more details.
We currently don't have a physical store however this is something we would love to have for our customers in the future. Watch this space!
Our customer service team is available throughout the week, from 8 am to 6 pm. You can reach us at email or WhatApp. Julie@littlelondonlady.com or +447968677349. UK.